Eyeoo Reviews

I ordered a pair of sunglasses and ended up sending them back. The return part was straightforward, so my brain kind of took the shortcut of assuming the refund would be just as easy. Nope, it dragged on, and I kept checking for updates more than I wanted to.

They did refund me in the end, so I can’t say it was a disaster. But the wait was annoying enough that now I mentally link the store with slow refunds, which makes me hesitant to order again anytime soon.

Ordered from eye-oo thinking the price shown was the final total, then got charged customs and duties afterward. Wasn’t made clear enough at checkout, at least not to me. If I’d known about the extra cost, probably wouldn’t have gone through with it. Customer service didn’t really help much either. Frustrating overall, won’t be ordering again...

I bought these because the listing said they had polarized lenses, but the pair I received definitely didn’t. When I contacted customer service, they basically just referred me back to the same product page, which made it even more frustrating. I only ordered them from here because of that specific detail?!

I got my new glasses, but the prescription feels way off. Everything looks blurry, my old pair with the same details works much better. I tried wearing them for a few days because I don’t like to judge too quickly, but I just ended up with headaches. I’m particular about my glasses since I wear them every day, so this was really disappointing.

I had a look at a few pairs on Eyeoo, but the pricing didn’t feel very competitive. I found the same sunglasses on other sites for less, so from a value-for-money perspective, it just didn’t make much sense for me to buy here. Nice selection, but the prices were a bit of a dealbreaker

I really wanted these frames to be comfortable, but they just didn’t fit my face right. They felt tight on my nose, and the arms kept sitting weird on my ears, which got annoying fast. I wore them for one day and ended up with a headache. For me, they weren’t comfortable at all.

I cancelled my order, but the whole thing turned into a headache. I was still charged, and then I didn’t hear much about what was happening with the refund for way too long. I don’t mind waiting a little, but the lack of updates made it really frustrating. Not a great experience.

I had to deal with their warranty support and it was frustrating because everything felt slow and I kept waiting for actual help but it never really felt like they were trying to fix anything.

Not sure if it happened during shipping or what, but the box came totally smashed up. The glasses were just kind of loose inside, and the packaging didn’t seem like it would protect much.

I reached out to eye-oo.com because I had an issue with my order, it felt like I was talking to a wall. The replies were super short and didn’t really answer what I was asking, like they just skimmed it and sent whatever.
I had to explain the same thing a few times, which got old fast. When you’re spending money online, you expect at least a bit of proper help. Rough experience overall, and I don’t see myself ordering from them again.

I was trying to check the coating details, but they weren’t really clear enough, and the lens options didn’t feel like there were many to pick from. I couldn’t not feel confused by the whole thing, so I just ended up leaving without buying anything

I couldn’t get a clear answer from anyone. Every time I reached out, it felt like I was being passed from one person to the next, and nobody really explained what was going on. Frustrating overall.

The tracking updates were off, which was kind of frustrating. I kept checking and it didn’t really match what was happening, so that part of the experience left me a bit disappointed

I reached out to support with what seemed like a basic issue, but it felt like they just kept brushing it off. Replies took forever, and even after going back and forth, nothing actually got fixed. Super frustrating when all I wanted was a simple solution.

My order showed up way later than expected, and the tracking barely updated the whole time, which was frustrating. I’ll give them a little credit because the package did finally arrive, but i’m not sure that’s enough for me to order from here again

I can’t say for sure whether they’re authentic or not, but the glasses just didn’t feel quite right to me. The packaging also seemed a bit different than I expected, which made me question it. Maybe I’m overthinking it, but I wasn’t fully convinced.

I had a frustrating experience with eye-oo.com, mostly because the customer service was so slow. I was already in a bit of a rush, so waiting around for a response made the whole thing more stressful than it needed to be.
I sent a few messages and it felt like nobody was really checking them. By the time I finally got an answer, I’d already wasted way too much time wondering what was going on.
Even then, the reply wasn’t very helpful, so I had to keep following up and asking the same kind of questions. It just felt like a hassle from start to finish, and I don’t think I’d order from them again...

I assumed international shipping wouldn’t be that bad, but I was wrong quickly. My order took forever to show up, and the tracking barely updated, so I kept guessing where it even was. Maybe I jumped to thinking something was wrong, but the whole thing was stressful enough that I probably wouldn’t bother ordering overseas again.

Trying to exchange my order was way more frustrating than it needed to be, it took forever, and support didn’t really do much to help. I kept feeling like I was just waiting around with no clear answer, definitely not a great experience

Well... I tried ordering glasses, but the whole website just felt slow and confusing. The filters weren’t really working right for me, and some pages took forever to load. I had to keep clicking back and forth just to compare frames, which got annoying fast. Even the checkout felt messy, so I ended up giving up. Not the best shopping experience